A Round Table Discussion on Health Care – Home Style

By on April 8, 2012

The conversation this week-end over the dinner table turns to the topic of Health Care. Over a dozen people of varying ages are gathered for a holiday meal. As the dishes are being cleared, people fill their coffee cups and the topic pops up.

The person to my right is attending a Health Reform Conference tomorrow at a local hospital, mostly focused on the electronic medical record. He has been invited by the COO. The sponsoring organization needs more doctor-buy in. Most around the table feel this innovation is improving quality. Many question whether it will truly bring down costs, as proponents suggest. Much uncertainty over the many aspects of reform spills out.

“If the Supreme Court rules against the Reform Bill, what’s left will just be an enormous added expense.” Most pro or con agree with this. But most also agree doing nothing is no longer an option. Some have kids without coverage. Some of these kids are out looking for jobs. It is still tough out there. Things are very different now for young people.

Across from me a doctor expresses frustration with the health care record systems at the hospitals where he attends. He contends with four different four systems at the different sites, some within the same system, that do not ‘talk’ to one another. Converting everything to one uniform system now would be very expensive and labor-intensive. Though the current Administrative in Washington offers tax incentives to do this, it is just too expensive. He complains you need to memorize the vagaries of each different system. “Patients still want to go where they want to go, They don’t care ‘beans’ about the hospital record system.”

Someone else voiced the feeling that he is not sure now what to expect from Romney if he were elected. “He has said so many things about reform, it is hard to know what he would really like to do.” I’m undecided about Obama-care. Maybe we should just scrap everything and try again. Maybe we’ll have to.”

Someone else across the table from one of the same hospital systems tells me away from the table “I don’t get invited to those kind of meetings, so I have no idea what is going on. It’s just ‘You gotta do more with less.’ How long have we been doing exactly that?”

Another participant who has served on hospital boards speaks up “I only get hit up to make contributions anymore. I gave to the new Cancer Center. I see it getting built. It’s taking an awful  long time. They’ve raised a lot of money. They want to attract cancer patients that are going elsewhere.”

That triggers a new conversation about the Pediatric Specialty Hospital being built at the nearby Medical School. Will regional referral patterns change to send more referrals there? “I don’t know. People are pretty happy at the (regional) Children’s Hospital” (which often rates Number One in national polls.) The doctor again.  “The staff in Pediatrics at the Medical School is pretty good. They have a lot of specialists. But the Children’s Hospital has set up a single fee system with a large purchasing group in the area that makes their members very happy. I don’t see a lot of switching right now, except maybe for those who live almost on top of it.”

“Who needs a refill?” Someone is hovering over my right shoulder with a pot of freshly brewed coffee.

And so it goes in the free and open marketplace of Health Care.

Tom Godfrey

 

About Tom Godfrey

2 comments on “A Round Table Discussion on Health Care – Home Style

  1. C2Lead on said:

    There are some great models for clinical transformation in medical records technology. However, “you cannot solve problems with the same level of thinking that created them” and therefore, one must look to those who have lead the way in medical records technology. There are precedents, one of which is Mt. Sinai Hospital, and their EPIC Medical Records Clinical Transformation Team. Working with them for the past 5 years, I witnessed them grow a team of 5 to over 100; from “0” electronic medical records to a complete and successful medical records implementation in all levels including inpatient, ambulatory, and multitudes of off site practices. When technology teams are trained to be highly collaborative and cross-functional, IT talent is rewarded and trained to be great managers, and Directors lead the way with courage and creativity – You have a precedent for one of the largest, EPIC, successful medical records system in the country.
    Don’t look for problems! Look at who is doing it with success and replicate it!!! Kudos to the VP and Directors leading the EPIC medical records implementation and clinical transformation. They get the “systems thinking approach to leading change.” Dr. Barley

    • TGodfrey on said:

      EPIC has been one of the successful organizations is introducing electronic health systems. What Mt. Sinai has done other systems will envy. Medical professionals like the legibility of reliability of access it brings. They report charting may take longer, but the added quality in their eyes is worth it. Some have reported disappointment that it has not brought down patient errors as much as hoped. That is only one definition of quality. Those systems who have been able to implement the change are definitely ahead of the curve in today’s very competitive market place. Certainly no one has argued that quality or access have suffered as a results of EMRs. Tom

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